COD Article Booking data available but not received

COD Booking details available in CEPT but not received

The booking details of CODs are available in Parcel Net MIS under COD Article Details option and virtual data is not received from the central server after sending request resend from Postman Supervisor. 

Instruction 

Forward the following files to CEPT to get the solution.

1. Zipped copy of the RNet communication folder.
2. Copy of the backup of eCounter database
3. Non receipt of COD Article details. 

Please note that a file of bigger size or such multiple files are to be sent in HDMS through Google Drive only. The procedure to be followed for sending files of bigger size e.g. database backups etc or such multiples files associated with a particular Ticket in HDMS may be accessed following the link:

https://drive.google.com/file/d/0B4oTV0WGYbQwblRUdzNWVkhBQlU/edit